Centrelink call centre staff boosted to cope with 1m calls a day
The Guardian -

Minister says 1,500 workers to be added under new contracts with private-sector providers

Centrelink call centre staffing will be significantly increased to help cope with the 1 million calls it receives every day.

The federal human services minister, Michael Keenan, says 1,500 staff will be added, bringing to 2,750 the new staff added to outsourced call centre providers. Continue reading...

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