Because the loss was out of the store’s control, it isn’t legally obliged to provide you with a refund or replacement, writes Australian policy expert Kat George. But you can still pursue a solutionGet our weekend culture and lifestyle emailI bought some items from Myer three and a half weeks ago. They were dispatched two days later and still haven’t arrived. I was told by Myer to engage with the courier – who confirmed in writing five days ago that the parcel is lost in transit (I have provided... Read this story
