Government backs down on universal credit and makes helpline free
Business Insider -

LONDON — The government will make the universal credit helpline free, as it bowed to opposition pressure over the scheme.

Work and Pensions Secretary David Gauke told the Work and Pensions select committee on Wednesday morning: "I have decided that this will change to a free phone number over the next month."

Gauke also said that all DWP helplines would be made free by the end of the year, following Labour criticism of the maximum 55p a minute rate the department was charging benefit...


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