Stores are tightening their policies and even blacklisting shoppers who make a mockery of their returns policies. But will it change what we buy online?
I have always been a serial returner: I order clothes, try them on and send them back. I am not alone. Now stores, which have attracted consumers with generous pledges of free delivery and returns, have begun to tighten their policies.
According to research for Barclaycard, 20% of retailers surveyed have implemented stricter returns policies...
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